How I can stop the monthly payment info request

  • Profile Image
    gianlucarocchi68
    Asked on August 12, 2019 at 07:55 AM

    Good morning,

    I need to buy the bronze service but, before to proceed I need to know which the whitdrawal policy, in case I need to stop the service. I'll buy the monthly payment procedure.

    Let me know and thanks for your support.

    Best Regards

    Gianluca Rocchi

     
  • Profile Image
    VincentJay
    Answered on August 12, 2019 at 09:26 AM

    Hello,

    You can contact us here in the Forum or email us at support@jotform.com and request to cancel your subscription. 

    There's also a guide if you want to do it yourself. Here's the link: How-to-Cancel-a-Subscription-and-Downgrade-Back-to-Free

    If you're using PayPal as your payment method, you can cancel your subscription by following their guide: https://www.paypal.com/us/smarthelp/article/FAQ2058#cancelsub

    I hope this information helps.

    Thank you.