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pawsandheartsAsked on August 12, 2019 at 1:18 PM
Apparently our August payment from Paypal did not go through. I've added a backup account to the recurring payment setup on Paypal. Would it be possible for you to resubmit the August invoice for payment?
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BJoannaReplied on August 12, 2019 at 1:44 PM
If I understood correctly, the issue is related to your JotForm subscription. I saw that your account was downgraded to a Free plan today because we were unable to collect the payment for your subscription.
To resolve the issue, simply re-upgrade your account.