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PyAsked on August 12, 2019 at 2:17 PM
I’ve had stripe working in the past wit JotForm but for some reason I can’t get JotForm connected now. I ended up doing a work around with another payment processor. Stripe is my first choice, but after two days I gave up.
I even set up new jot form and stripe account. No help on weekends, JotForm has chat but not stripe.
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Kiran Support Team LeadReplied on August 12, 2019 at 2:35 PM
Could you let us know if there is any error message displayed while trying to connect Stripe on your form? Also, please make sure that you have selected Live mode before connecting to Stripe.
If you can provide us with more information on the issue and/or a screenshot of the error message so that we can assist you further.
We will wait for your response. Thank you!
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Coastside_Fishing_ClubReplied on August 12, 2019 at 7:43 PMNo error message, just rolled over. I came home and tried again on a
direct connect to DSL instead of my neigbor's wifi in the delta. I was
able to connect with stripe and after a bit of help from Jonathon, I go the
stripe integration to work. Forgot about the widgit calculation requirement
to pass the calculated amount to stripe.
Thanks
Pete
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Girish JotForm SupportReplied on August 12, 2019 at 8:08 PM
Hello Pete,
Glad that you were able to get the Stripe field connected in your form. If you require any further assistance, do let us know.
Thanks!
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Coastside_Fishing_ClubReplied on August 12, 2019 at 9:43 PMkudos for Johnathan and Kevin; wish you had weekend support or I had bigger
pipe line instead of a borrowed wifi link.
I ended up doing a link to authorize.net our membership payment processor,
but because A.net comingles the payments, I wanted to use stripe.
Thanks
Pete
Oh I tried everything including setting up another stripe AND jotform
account. I have a bronze and wanted to have my form there. After we get
the new stripe line distributed I'll delete the free jotform account.
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Girish JotForm SupportReplied on August 12, 2019 at 9:55 PM
On behalf of my colleagues, thanks for the kind words. We do have support over the weekend.
Are you still facing any issue with Stripe payment integration on your form?
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Coastside_Fishing_ClubReplied on August 12, 2019 at 10:43 PMAll resolved; got the link established then Johnathan explained I needed
the calculation widget. Once I put that together, it worked. Did live
test.
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Kiran Support Team LeadReplied on August 12, 2019 at 11:51 PM
Great! Glad to see that the issue is now resolved for you. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.
Thank you for using JotForm!