Apostrophe is replaced by xml encoding ' in submission and on screen

  • Profile Image
    Tammy
    Asked on August 12, 2019 at 04:47 PM

    I have a form that has an issue with a Long Text Entry (textarea) field.  When a user types an apostrophe or single quote into the textarea field, it is replaced with the xml encoding '.   The email notifications also contain the xml encoding in place of the apostrophe.  This will cause confusion for our users.

    Form Example



    1565642667formimage.png


    Email example1565642680emailimage.png

    Is there a way to escape this so that it shows the actual punctuation that was used by the person filling the form?

  • Profile Image
    Kevin_G
    Answered on August 12, 2019 at 05:50 PM

    I have been testing your form and it seems to be working as expected, I have also cloned it to my account and upon performing some tests I'm unable to replicate the issue on my end, here are some screenshots about my test: 

    15656464012019-08-12_15h42_07.png

    15656464152019-08-12_15h41_41.png

    The apostrophe shows fine upon editing the submission too. May you please kindly confirm the form works as expected now on your end too? 

    If the problem persists, please let us know which browser and device you're using to test your form, we will perform some tests on a similar environment so we can replicate the issue.