Charges made without knowing I had an account

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    Aubrey Waters  
    Asked on August 12, 2019 at 06:52 PM

    I am not sure how an account was created and how charges started, but I just realized I have been charged $39 each month for the last 3 months (maybe longer) without knowing anything about this company. I don’t know what email/password is used for an account in my name or my husbands, but I want to cancel anything through you that needs to have a monthly fee. Can you give me more information on when this account started and how I can cancel it all ASAP. Thank you. 

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    VincentJay
    Answered on August 12, 2019 at 07:19 PM

    We need more information to find the account you're looking for.

    Please provide any proof of billing that we can check. 

    We'll wait for your reply. Thank you.