How to notify users when file upload fails?

  • Profile Image
    Asked on August 12, 2019 at 08:19 PM


    I believe this is the third time I've reported this problem. Sometimes, a user will upload a file, but the file does not make it. Here are two more examples (Submission IDs) where the user tries to upload a resume.



    If a file does not upload properly for whatever reason, the user should be notified and given another chance. 

    I hope this feature is added soon!



  • Profile Image
    Answered on August 12, 2019 at 09:10 PM

    I have reviewed both these submissions and I could see the file upload was successful. I am not sure if it was added later. 

    There are a couple of things you can do so the file upload is not missed - 

    1. Make the file upload field required - This will ensure the submission is not done without the file upload field is uploaded. 


    2. If you don't want to make this field required, then you can notify your users via email whenever the file upload field is empty. You can include submission edit link that will allow them to resubmit the form with file upload. This can be achieved by setting up a separate Autoresponder that works conditionally. 

    Steps :

    i. Create a new AutoResponder


    ii. Edit content of the Autoresponder template and include the edit link


    iii. Create a condition to send an email if the file upload field is empty.


    You can test my form It sends an email when the form is submitted without file in the upload field.

    I hope this helps.