How to notify users when file upload fails?

  • Profile Image
    OnlineJobAp
    Asked on August 12, 2019 at 08:19 PM

    Hi,

    I believe this is the third time I've reported this problem. Sometimes, a user will upload a file, but the file does not make it. Here are two more examples (Submission IDs) where the user tries to upload a resume.

    4410923456709270240

    4410550001819224969

    If a file does not upload properly for whatever reason, the user should be notified and given another chance. 

    I hope this feature is added soon!

    Thanks,

    Mike

  • Profile Image
    AshtonP
    Answered on August 12, 2019 at 09:10 PM

    I have reviewed both these submissions and I could see the file upload was successful. I am not sure if it was added later. 

    There are a couple of things you can do so the file upload is not missed - 

    1. Make the file upload field required - This will ensure the submission is not done without the file upload field is uploaded. 

    91078_required-field.png

    2. If you don't want to make this field required, then you can notify your users via email whenever the file upload field is empty. You can include submission edit link that will allow them to resubmit the form with file upload. This can be achieved by setting up a separate Autoresponder that works conditionally. 

    Steps :

    i. Create a new AutoResponder

    91079_Screenshot_24.png

    ii. Edit content of the Autoresponder template and include the edit link

    91080_Screenshot_25.png

    iii. Create a condition to send an email if the file upload field is empty.

    91081_Screenshot_23.png

    You can test my form https://form.jotform.com/92237959339977. It sends an email when the form is submitted without file in the upload field.

    I hope this helps.