upgraded to wronly account.

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    Radomir
    Asked on August 13, 2019 at 02:34 AM

    Hi,

    i was upgrading my account, but accidently created a new account.

    so now all my forms is on my free account, and the bronze account is emty.

    is it possible to move them to the bronze account, or put the bronze upgrade to the free account?

    regards Radomir/ Blomster d

    Username at free account: Raddisen11

    Username at bronza: Blomsterd

  • Profile Image
    Victoria_K
    Answered on August 13, 2019 at 03:07 AM

    Hi! 

    We can either transfer forms to your Bronze account or transfer subscription from paid to free. To proceed with any of these, we must receive a direct request from source account. So, if you want to transfer forms, please login to your free account and confirm and if you would like to transfer subscription, you will need to login to paid account and let us know here. 

    We will wait for your reply.