I have entered a thank you url but it is just not going to go there! Tried everything

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    markblacker
    Asked on March 15, 2013 at 03:11 PM
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    jefreylandicho
    Answered on March 15, 2013 at 03:48 PM

    I tested your form but was not able to reproduce the same issue you are experiencing.  As you can see below, I was able to reach your thank you page after doing a submission.

    I have cleared our form cache as it seems you are unable to see the url update you made. Can you please try it again and see if you are now able to see the thank you page after submission?

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    markblacker
    Answered on March 16, 2013 at 10:40 AM
    Hi,

    I have put up the page that I was using and the thank you url does nor come up it just shows the words “thank you” So clearing your cache did not work?

    Regards

    Mark Blacker
    Managing Director
    Mobile: 07827 914 700
    Office: 0845 200 8523
    Email: mark.blacker@webconfidential.co.uk
    Web: www.webconfidential.co.uk




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    KadeJM
    Answered on March 16, 2013 at 11:21 AM

    Hi Mark, I also checked this as well and it is showing that your form is definately setup correctly to redirect to your custom thank you page url. Please try clearing your browser cache on your end as well to see if this helps any.

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    markblacker
    Answered on March 16, 2013 at 12:00 PM
    Hi,

    I have cleared the cache and used 3 different browsers and the same result in all of them?

    Regards

    Mark Blacker
    Managing Director
    Mobile: 07827 914 700
    Office: 0845 200 8523
    Email: mark.blacker@webconfidential.co.uk
    Web: www.webconfidential.co.uk




    This e-mail is confidential and intended solely for the use of the individual to whom it is addressed.
    Any views or opinions presented are solely those of the author and do not represent those of WebConfidential.
    If you are not the intended recipient, be advised that you have received this mail in error and that any use,
    dissemination, forwarding, printing or copying of this e-mail is strictly prohibited. All prices exclude VAT
    unless stated otherwise. All orders and payments are subject to our terms and conditions. Please be aware that
    overdue accounts will be subject to de-activation of services and re-activation fees.
    Quotes are valid for 14 days. E&OE. Tel: 0845 200 8523 VAT Number 114 908 227
    Our postal address is 47 Larchside close, Spencers Wood, Berkshire, RG7 1DS


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    Welvin
    Answered on March 16, 2013 at 01:28 PM

    Hi Mark,

    Please try to test your form without choosing an item from your Product List (Payment Setup). See if you still can't see your Custom Thank You URL. Selecting an item from your Product list will redirect you to Paypal and if you're not going to pay, you won't see the thank you URL.

    Second, try to put the Custom Thank You URL without the http://. Put the URL to start with www.

    When testing your form, it also works for me. 

    I hope this helps.

    Thanks