Submissions are missing in one of the fields in my form

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    forexbmc
    Asked on August 13, 2019 at 09:51 AM

    Hello. May i know why the form is finished but in my submissions that is missing?

    Please help. Thank you.

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    Welvin
    Answered on August 13, 2019 at 11:04 AM

    Hello,

    I can confirm that you have columns with empty data upon checking. I can see 會員編號 and 收款人賬號 Beneficiary’s Account Number fields are empty. Which of these fields are you reporting?

    Anyways, for the field 會員編號, this is set to be disabled when 否 No is selected from the '是否本公司會員? Have you been a member of Forexbmc?' field. You have a few submissions with NO selections, so that is why it is empty if you will check.

    15657086282019-08-13-002.png

    For the '收款人賬號 Beneficiary’s Account Number' field, this is required and no conditional logic at all. I think you have just recently added this field based on your form revision history.

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    forexbmc
    Answered on August 14, 2019 at 01:51 AM

    Hello. i am asking for the '收款人賬號 Beneficiary’s Account Number' field. That is not recently added. So i think that is missing or error on the form. Please help to fix it. Thank you.

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    jherwin
    Answered on August 14, 2019 at 06:30 AM

    Can you please tell us where the data is missing? Is this from your notification/submission page?

    I also checked the form and it's configured properly. The field is also set as required:
    1565778632123.png
    Could you please let us know if we can send a test submission to the form to test it from our end?

  • Profile Image
    forexbmc
    Answered on August 14, 2019 at 06:52 AM

    Hello. On the form the field is work. But on the submission page the field is here but the data is missing. Please help to fix it. Thank you.

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    Welvin
    Answered on August 14, 2019 at 08:30 AM

    The data is saved when I submit your form. You also have two new submissions in the form with the account number. 

    I checked your form revision, and I see you have removed this field. See below screenshot:

    15657855612019-08-14-007.png

    You may consider reverting your form to the earlier version. That would restore the field and its data, but data submitted in the form prior to the chosen revision date will be lost. 

    Note that when you delete a field, it will also delete its data. 

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    forexbmc
    Answered on August 14, 2019 at 08:47 AM

    Thank you for your help. I know what is going on now and how to solve it. Thank you.