Feature Request: Kiosk Mode for forms with Payment Integrations

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    epochproductions
    Asked on August 13, 2019 at 12:39 PM

    New user here, just downloaded iOS Jotform on iPad to tryout Kiosk mode, but . . . . it's missing . . . . am I missing something here? When I click on a form for options, there simply is no Kiosk mode option . . . . ?

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    zuritapia
    Answered on August 13, 2019 at 01:39 PM

    Hi @epochproductions!

    There should be a kiosk Mode for an iPad, can you please provide us with the version of your iOS device as well of the version you are using on the Jotform Mobile App?

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    Vanessa_T
    Answered on August 13, 2019 at 02:11 PM

    The Kiosk Mode option is available when you tap on any of your forms and should look like below:

    1565719843kiosk.png

    Can you please share a screenshot on how it looks like when you tap any of your forms.

    How-to-Post-Screenshots-to-Our-Support-Forum

    How-to-Use-Kiosk-Mode-in-JotForm-Mobile-Forms

  • Profile Image
    epochproductions
    Answered on August 13, 2019 at 02:34 PM

    Yup, tried that, no luck. Screenshots attached.

    1565721255IMG_88623CDA6D29-1.jpeg

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    epochproductions
    Answered on August 13, 2019 at 02:35 PM

    And here is the Version too1565721315IMG_D7D3D2322328-1.jpeg

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    Vanessa_T
    Answered on August 13, 2019 at 02:49 PM

    Apologies for the inconvenience. Unfortunately we currently do not have an iPad (6th Generation) to try and test it to replicate. Can you try to uninstall and reinstall it again and we'll see if the issue persists. If it does, we'll send it to our level 2 so they may review.

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    epochproductions
    Answered on August 13, 2019 at 02:56 PM

    Sure thing! So, just uninstalled the Jotform app. Double checked in Settings -> General -> iPad Storage to ensure that the app was not present and no data was being stored (which it wasn't) and restarted iPad. Upon restart, when into the App Store and re-downloaded the app.

    Unfortunately, the problem persists, still no Kiosk Mode available/visible.

  • Profile Image
    zuritapia
    Answered on August 13, 2019 at 03:25 PM

    Hi again!

    Upon further checking with my colleagues the Kiosk Mode is to be available to iPad users through the Mobile App. However, Kiosk Mode is not available for forms that are using payment integrations, I am not entirely sure as to why this is the case but my best guess maybe that the browser might save credit card information.

    I have gone ahead and raised a feature request to our development team, although we cannot provide an ETA or ensure this will be implemented, we will let you know as soon as we get any update about it.