Feature Request: Kiosk Mode for forms with Payment Integrations

  • epochproductions
    Asked on August 13, 2019 at 12:39 PM

    New user here, just downloaded iOS JotForm on iPad to tryout Kiosk mode, but . . . . it's missing . . . . am I missing something here? When I click on a form for options, there simply is no Kiosk mode option . . . . ?

  • zuritapia
    Replied on August 13, 2019 at 1:39 PM

    Hi @epochproductions!

    There should be a kiosk Mode for an iPad, can you please provide us with the version of your iOS device as well of the version you are using on the JotForm Mobile App?

  • epochproductions
    Replied on August 13, 2019 at 1:52 PM

    iPad (6th Generation) - Model Number MR7F2LL/A

    iOS 12.4

    JotForm Version 1.7.0

    I literally JUST downloaded it before this post so there are no available updates.

  • Vanessa_T
    Replied on August 13, 2019 at 2:11 PM

    The Kiosk Mode option is available when you tap on any of your forms and should look like below:

    1565719843kiosk Screenshot 10

    Can you please share a screenshot on how it looks like when you tap any of your forms.

    How-to-Post-Screenshots-to-Our-Support-Forum

    How-to-Use-Kiosk-Mode-in-JotForm-Mobile-Forms

  • epochproductions
    Replied on August 13, 2019 at 2:34 PM

    Yup, tried that, no luck. Screenshots attached.

    1565721255IMG 88623CDA6D29 1 Screenshot 10

  • epochproductions
    Replied on August 13, 2019 at 2:35 PM

    And here is the Version too1565721315IMG D7D3D2322328 1 Screenshot 10

  • Vanessa_T
    Replied on August 13, 2019 at 2:49 PM

    Apologies for the inconvenience. Unfortunately we currently do not have an iPad (6th Generation) to try and test it to replicate. Can you try to uninstall and reinstall it again and we'll see if the issue persists. If it does, we'll send it to our level 2 so they may review.

  • epochproductions
    Replied on August 13, 2019 at 2:56 PM

    Sure thing! So, just uninstalled the JotForm app. Double checked in Settings -> General -> iPad Storage to ensure that the app was not present and no data was being stored (which it wasn't) and restarted iPad. Upon restart, when into the App Store and re-downloaded the app.

    Unfortunately, the problem persists, still no Kiosk Mode available/visible.

  • epochproductions
    Replied on August 13, 2019 at 3:02 PM

    UPDATE: I just tested this also on an iPad mini 2 (Model Number ME276LL/A) and still not Kiosk Mode is available. So, either there is a bug in the 1.7.0 app version or am I possibly missing some setting that needs to be enabled either in the app or in the form?

  • zuritapia
    Replied on August 13, 2019 at 3:25 PM

    Hi again!

    Upon further checking with my colleagues the Kiosk Mode is to be available to iPad users through the Mobile App. However, Kiosk Mode is not available for forms that are using payment integrations, I am not entirely sure as to why this is the case but my best guess maybe that the browser might save credit card information.

    I have gone ahead and raised a feature request to our development team, although we cannot provide an ETA or ensure this will be implemented, we will let you know as soon as we get any update about it.