What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I cancel my subscription?

    Asked by clarkems on March 28, 2011 at 11:39 AM

    I tried to cancel my subscription, but it did not recognize my username or password, yet I logged in using the same ones. I don't want to be charged another month like I already was. Thank you.

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    JotForm Support

    Answered by liyam on March 28, 2011 at 06:54 PM


    As I have checked your account, you are able to cancel your subscription.  You are now scheduled for downgrade on April 25, 2011.

    If you have other inquiries, please let us know.

    Thank you for using JotForm.