How do I clear notifier ?

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    Dave4777
    Asked on August 13, 2019 at 05:45 PM

    I think my survey forms are great! But your notifier never erases ! It always thinks I have a crapload of quotes to do ??? Help !

    Thank you, Dave 


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    jherwin
    Answered on August 13, 2019 at 06:15 PM

    Hello Dave - What is that notifier? Can you please let us know where we can find it so we can test it out on our end?

    Looking forward to your response.

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    Dave4777
    Answered on August 13, 2019 at 07:43 PM
    It's a Chrome extension I found it on Google I thought it was made by you guys
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    gerardw
    Answered on August 13, 2019 at 08:48 PM

    As you have mentioned above, that it's a Chrome extension, were you able to resolve your issue now?

    If it's related to notifications on Chrome, you can switch if off. Please check the link below:

    https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=en 

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    Dave4777
    Answered on August 13, 2019 at 10:43 PM
    I don't want to disable it just clear what's in there
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    Victoria_K
    Answered on August 14, 2019 at 04:15 AM

    Hi!

    I am also using that extension and it seems to work properly for me. I think there can be cache issue, so I've cleared form caches for your account, here is how: How-to-Clear-Your-Form-Cache

    Can you check if that helped? 

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    Dave4777
    Answered on August 14, 2019 at 05:42 AM

    https://www.screencast.com/t/Q46ntnR01k

    Same thing, even cleared cache in chrome also and then rebooted, signed back into notifier, it says I have 94 !  :(

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    Victoria_K
    Answered on August 14, 2019 at 06:33 AM

    Hi,

    May I ask what is the account you are signed in with extension? Maybe there are some forms with unread submissions in Trash folder so that is why it shows 94?