I am trying to connect my PayPal with JotForm and it is not working

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    Asked on August 13, 2019 at 08:18 PM

    I have the free version - for up to 10 payments - and am looking to see if it works before signing up for a paid JotForm version.

    For some reason it just keeps failing.  See picture #1 - "Thanks for signing up!" (looks all good)

    Then I click "back to Jotforms" and I get a forever circle of "Successfully Logged into your PayPal accounts, please wait..." and it never connects.  Then I get the message "FAILED" from Jotforms.

    Any suggestions for me?


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    Answered on August 13, 2019 at 09:40 PM

    We do apologize for the inconvenience.

    May we know if you have a business or a merchant account in PayPal?

    You may try our PayPal standard payment Integration.


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    Answered on August 14, 2019 at 06:43 PM
    I have PayPal for Business. I can't get it to connect to either PayPal
    invoicing OR or connect to my PayPal business account.
    I'm somewhat beyond frustrated at this point, and may simply seek another
    option unless someone can help me.
  • Profile Image
    Answered on August 14, 2019 at 09:26 PM

    We would like to apologize for any inconvenience. We will be glad to help you determine the issue so we can resolve the issue you are having.

    Could you please try the PayPal Pro Integration if you are able to connect the business PayPal account and see if that connects your account.

    Can you also please provide us a screenshot of the console report. This will help our developers to resolve the issue.

    How to get a console report from most common browsers? 

    Are you able to connect to PayPal Standard which was suggested by my colleague?

    Looking forward to your response.