Form is not working when my client hit the Submit button

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    adriamichellephotography
    Asked on August 14, 2019 at 10:07 AM

    I have a few clients trying to register for mini sessions but when they hit submit, the form freezes/gets caught up and doesn't complete the registration process. Please advise. When "submit" it hit, it just says "please wait" and doesn't do anything from there...

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    adriamichellephotography
    Answered on August 14, 2019 at 11:49 AM

    unsure why i am not receiving replies to my thread when others around me are? 

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    John_Benson
    Answered on August 14, 2019 at 01:29 PM

    I cloned your form and I removed the payment integration field. After hitting the Submit button, I was redirected to the Thank You Page. Here's a screen capture:

    1565803613minisubmi.gif

    May I ask if this form is embedded on a webpage? If it is embedded in a WordPress webpage, then please try re-embedding it using the iFrame method. Here's a guide: Getting-the-Form-iFrame-Code.

    If the issue persists, let us know. Also, please share the URL of the webpage where the form is embedded so that we can further investigate.


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    adriamichellephotography
    Answered on August 14, 2019 at 01:30 PM

    So am I not allowed to use the payment integration option on the free plan? 

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    John_Benson
    Answered on August 14, 2019 at 02:40 PM

    You can use the payment integration on the Free plan. The screenshot I've shared is the cloned form without the payment integration. May I ask if this form is embedded on a webpage? If yes, then please provide the URL or link to the webpage so that we can test it.

    We'll wait for your response.