Why did you disable my account?

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    Asked on March 28, 2011 at 12:11 PM

    I paid yesterday to upgrade my account.  I received an email from Plimus, saying they were reviewing the payment for quality purposes.

    Now you have disabled my account!  I don't want to pay again.  Please let me know how this can be resolved ASAP.

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    Answered on March 29, 2011 at 12:42 AM

    Hi longisland,

    We're sorry for the inconvenience. However, I can now see from our database that your account is active and has already been upgraded to Premium. There must be a delay in processing your transaction but it is settled now.

    Please let us know if you need further assistance. Thank you for using JotForm!