What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why did you disable my account?

    Asked by longisland on March 28, 2011 at 12:11 PM

    I paid yesterday to upgrade my account.  I received an email from Plimus, saying they were reviewing the payment for quality purposes.

    Now you have disabled my account!  I don't want to pay again.  Please let me know how this can be resolved ASAP.

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    Answered by allanftd on March 29, 2011 at 12:42 AM

    Hi longisland,

    We're sorry for the inconvenience. However, I can now see from our database that your account is active and has already been upgraded to Premium. There must be a delay in processing your transaction but it is settled now.

    Please let us know if you need further assistance. Thank you for using JotForm!

    JOTFORM SUPPORT