What rate of submissions can you accept before having performance issues

  • Profile Image
    bqueen
    Asked on March 15, 2013 at 10:06 PM

    My non-profit is preparing to run a school energy conservation competition. I'm evaluating your form tool to use has as a collection point for quizzes that demonstrate that the students have actually done conservation work in their households. This quiz will have 30 to 60 fields. Last year we got 2,500 submissions and at submission rates that spiked to 200+ per hour at times. This caused Google forms to freeze-up. Can your software and server(s) handle these types of submission rates without having perceptible performance degradation with users?

  • Profile Image
    jonathan
    Answered on March 16, 2013 at 09:46 AM

    Hi,

    To my knowledge, the type of fields in the form is the one that can have impact on the form performance on the client side. Add also the type of internet speed the client have.

    30-60 texbox fields will be easy on the performance

    But 30-60 images,uploads will probably be not easier.

    You will have to consider first how fast the form will be render on the client's browser since this is a web base application.

    So, I would suggest to make the Quiz questions and answers all text only as much as possible. You will not find problem with your submission transfer if you can maximize the data types.

    I could not give you an exact rate since it will depend on the content of the form.

    Hope this help. Inform us if you have further inquiry.

    Thanks.

  • Profile Image
    bqueen
    Answered on March 18, 2013 at 07:59 PM

    I think you are talking about rendering performance in the client browsers.  I'm not that concerned about that.  What I am concerned about is freeze-ups when people try to submit forms.  so my question is really related to how much your server would slow down if hundreds of large forms were submitted over less than an hour.  Have you see that lead to frozen clients before?

     

    Thanks,

    Brad

  • Profile Image
    EltonCris
    Answered on March 18, 2013 at 11:59 PM

    Hi Brad,

    I haven't heard such issues from the customers so far with regards to JotForm stability or performances on the massive amount of traffic happens on a short period of time. I could say JotForm can handle such big events. We might have encountered an excessive load on the JotForm server before but that doesn't affect Form Submissions so nothing to worry about it.

    However, if you run into any issues with JotForm, feel free to message us here at anytime and we'll help you the best we can.

    Thanks!

  • Profile Image
    bqueen
    Answered on March 19, 2013 at 12:15 AM

    I will certainly let you know if I run into that problem. I asked because I completely broke Google forms under such conditions a year ago.  I was shocked how fragile it was under either a high rate of submissions or over 50 rows of data.

     

    Thanks,

    Brad

  • Profile Image
    EltonCris
    Answered on March 19, 2013 at 12:47 AM

    Thanks Brad, we would definitely love to hear your feedback.

    Wish you all the best for a successful event.

    Thanks!