My forms disappeared

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    statesec
    Asked on August 14, 2019 at 12:24 PM

    I had two forms that I made that are no longer showing up. Can we retrieve those? Also, I canceled the $19.00 subscription months ago and it has still been charging me each month. I want to downgrade to the free version for now.

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    BDAVID
    Answered on August 14, 2019 at 01:37 PM

    Your forms are there in your account:

    1565804064there.png

    One of them is disabled, you can enable it if you want to: https://www.jotform.com/help/180-How-to-Enable-Disable-a-Form

    In regards to your Bronze subscription(I-DRGNLFJYB5EJ), we have now cancelled it, and refunded the last payment. Your account is back to free plan.

    Open a new forum thread if you need anything else, we will be glad to assist you.