Why does incomplete payments are not showing?

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    Carolynkulp
    Asked on August 14, 2019 at 01:41 PM

    Hi there, 

    On my other forms incomplete payments show on my submissions page. But on this form they are not. Con someone help? I need to see them. Thank you!


    https://form.jotform.com/91887050477164


    Carolyn

  • Profile Image
    KrisLei
    Answered on August 14, 2019 at 04:04 PM

    Hi, 


    I have checked your payment gateway and you are using Paypal Check Out integration. This type of payment gateway is like a pre-approved payment, it's like all the payment will go through if there are no sufficient funds on your user's account it will show an error message. So, that's the reason why the 'Incomplete Submission" is not on this form, because all the payment went through. 

    Your other forms use, Standard Paypal Integration because there's an option for your users not to make a payment and just submit the form.


    I hope this helps, let us know if you need further assistance.