Why payment forms are being blocked as a pop-up?

  • Profile Image
    ncaaca
    Asked on August 14, 2019 at 03:05 PM

    The payment form Credit Card Payment was being blocked in chrome by default when it was called from than thank you page in Literature Order Form

    How can I prevent this from happening?  I am concerned that everyone using chrome will have this blocked by default.  Is there an option to keep it in the same tab?  Would that help?

    thanks


    Brad 

  • Profile Image
    Richie_P
    Answered on August 14, 2019 at 04:27 PM

    We do apologize for the inconvenience.

    May we know if your form is embedded to a webpage? If yes, can you please share to us the webpage URL?

    I have tested a cloned version of your form and it seems the redirection is not blocked.

    Looking forward for your response.

  • Profile Image
    ncaaca
    Answered on August 14, 2019 at 04:35 PM

    It is not embedded yet, just using the preview form.  After I enter a book quantity and select credit card and hit submit on the literature order form the credit card form gets blocked.  It only works if there is a pop up allowed exception in chrome.  Scroll all the way to the right and you can see that it is blocked.1565814869screen shot of block (reduced

  • Profile Image
    ncaaca
    Answered on August 14, 2019 at 05:30 PM

    It is also being blocked just the same in an embed.  dc-aca.org/holding


    If it is working for you I suggest (if using chrome) that you go to settings, privacy and security (under advanced), site settings, popups and redirects, then remove anything with jotform that is under the allow section.  Then the pop up will be blocked.  And of course we can't expect users to unblock a popup, they likely will just abandon the page.


    thanks


    Brad

  • Profile Image
    jherwin
    Answered on August 14, 2019 at 07:23 PM

    Hello Brad - Is this the form you're working on?

    https://www.jotform.com/92236039601149

    I tried that form, but the redirect works on my end. I don't see any pop-ups blocked even in the mobile chrome browser.

    Pop-ups and redirects are enabled in Chrome by default. I also don't have anything related to Jotform in Pop-ups and redirects settings, but it works fine on my browser.
    1565824674pop0ups.png
    Do you have another device you can try? Kindly check it on other devices and see if the issue persists there.

  • Profile Image
    ncaaca
    Answered on August 14, 2019 at 10:28 PM

    In the new versions of chrome popups and redirects are blocked by default on the desktop (works on mobile).  This blocking by default is the problem and what users will experience.


    Here is your google link

    https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DDesktop&hl=en-GB&oco=1


    Is there a way to get the thank you page to open in the iframe  ??  would this solve the issue?  I want them to stay on my site anyway.



  • Profile Image
    Richie_P
    Answered on August 14, 2019 at 11:37 PM

    I have tested a cloned version of your form using Google Chrome and I can't replicate the issue at my end.

    May we know the version of Chrome you're using?

    Looking forward for your response.

  • Profile Image
    ncaaca
    Answered on August 15, 2019 at 12:05 AM

    The same as yours.  Chrome has been blocking redirects by default for a while now.  Can we just keep the second form in the iframe, will that help chrome not see it as a redirect?  I would strongly prefer to not leave the website anyway.

    1565841846chrome version.png

  • Profile Image
    ncaaca
    Answered on August 15, 2019 at 12:09 AM

    Not sure why you can't replicate it.  Just set chrome to defaults, it will block redirects.  If you don't want to reset all your settings in chrome, just turn on pop up redirect blocking.  Then it won't work.  Are you doing that?  Remember popup blocking & redirects are blocked as defaults.  Make sure you don't have any exceptions under allow.

  • Profile Image
    ncaaca
    Answered on August 15, 2019 at 12:16 AM

    This setting in this pic is the chrome default, make sure yours is set this way. Pop ups and redirects blocked and no exceptions under allowed.  Then try it and see it not working.


    1565842567chrome default.jpg

  • Profile Image
    Vanessa_T
    Answered on August 15, 2019 at 03:51 AM

    I was able to replicate your issue on Preview mode. If you're concerned on how it is actually behaving when your users access it, please access your form using its direct link.

    1565855477Screen Shot 2019-08-15 at 3.44

    When testing via direct link, the forms are actually not being opened in a popup.

  • Profile Image
    ncaaca
    Answered on August 15, 2019 at 07:45 AM

    I appreciate everyone trying to help me, but I am starting to repeat myself because the facts are in multiple posts.  We need to start working toward the solution as this problem is very easy to replicate.  Please read the following very carefully.

    1.  The newer versions of chrome block all redirects by default, https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DDesktop&hl=en-GB&oco=1


    2. You must change your redirects settings to defaults by following these instructions, this is how chrome users will experience it when visiting the site.  Go to settings, privacy and security (under advanced), site settings, popups and redirects, and make sure that it says that blocked recommend is selected (the slider should be white) then remove anything that is under the allow section. (see pic below)

    3.  Go to live site to test dc-aca.org/holding   Select some literature (put in some numbers in quantity) then select credit card, the hit submit.  It will then block the redirect.


    1565869546chrome default.jpg


  • Profile Image
    Richie_P
    Answered on August 15, 2019 at 08:59 AM

    I have not set any restrictions on privacy with my Chrome and all settings are set to recommended.

    It seems you are testing an embedded form.

    I would suggest embedding your form with this Iframe code.

     <iframe  scrolling="no" sandbox="allow-top-navigation allow-scripts allow-popups allow-forms" id="JotFormIFrame-92236039601149" title="Literature Order Form" onload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" allow="geolocation; microphone; camera" src="https://form.jotform.com/92236039601149" frameborder="0" style="width: 1px; min-width: 100%; height:539px; border:none;" scrolling="no" > </iframe>

    Please give it a try and let us know if the issue still remains.

  • Profile Image
    ncaaca
    Answered on August 15, 2019 at 12:27 PM

    You must have been able to replicate the problem because that work.  It overrode chromes settings.  Thank you so much!  (I had to increase the height because the button was not included)

    Now can we keep the redirect in the iframe so it does not leave the website?
  • Profile Image
    VincentJay
    Answered on August 15, 2019 at 01:34 PM

    To avoid confusion, I moved your new question to a new thread. Please wait for my reply on this thread: https://www.jotform.com/answers/1928300

    Thank you.