Uploaded photos are not accessible.

  • consumerclassaction
    Asked on August 14, 2019 at 5:23 PM

    Screenshot photo submissions are not being shown on the pdf that I receive by email for each submission. I'm also not able to open any picture files as it says it cannot load. Any idea on how to fix this?

    Jotform Thread 1927336 Screenshot
  • Elton Support Team Lead
    Replied on August 14, 2019 at 7:11 PM

    I assume this is the form in question https://www.jotform.us/form/83446269958172

    If you're referring to the last submission on that form, the uploaded images can be viewed in your form submissions.

    Uploaded photos are not accessible Screenshot 40

    If they are not shown on the PDF sent to you, I suggest downloading the PDF again in your form's submissions page.

    Example:

    Uploaded photos are not accessible Screenshot 51

    Uploaded photos are not accessible Screenshot 62


  • consumerclassaction
    Replied on August 15, 2019 at 11:41 AM

    Thanks EltonChris! Any idea why the resources in the email aren't working though? like for instance the thumbnail preview of the image and the direct link to the image file? 

    Thanks, 

  • VincentJay
    Replied on August 15, 2019 at 1:09 PM

    Please try opening your JotForm account before checking the email and let us know if the issue still persists.

    I checked your Privacy Settings page and you enable these options:

    1565888921zv3t531q Screenshot 10

    You can disable it and try viewing the email again and let us know if the issue still persists.