What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    do not disable my forms, I renewed

    Asked by rich karnuth on March 28, 2011 at 01:17 PM

    As a long time subscriber, I dont know why you would provide only 24 hours before you below out a subscirbers forms.

    It tells me I need to upgrade, but I already have an upgraded account.

    This happened before - someone needs to check my account.

    I also renewed for a year on the first email I got saying my CC expired, then within 60 minutes I got an email that says

    Dear RICH@NAPERVILLEMUSIC.COM,

    You have currently reached the limits of your account. Your forms will be disabled Tuesday at 12pm EST. Free accounts are limited to 100 submissions per month.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/upgrade?username=RICH@NAPERVILLEMUSIC.COM

    Thanks for using JotForm,

    JotForm Team
    http://www.jotform.com/

     

    I think you guys are confused... I am a premium subscriber and I renewed. 

    DO NOT DISABLE MY FORMS!!!

    thanks

    Rich Karnuth

  • Profile Image
    JotForm Support

    Answered by mliz on March 29, 2011 at 06:23 AM

    Hi Rich,

    Apologies for the inconvenience.

    The account under the email address RICH@NAPERVILLEMUSIC.COM should be fine.

    I can see that a payment was made on March 28 for 1 year Premium account subscription.
    The next billing period should be on March 28 of 2012.
    The forms will not be disabled and account is not scheduled for suspension.

    Regards.