do not disable my forms, I renewed

  • Profile Image
    rich karnuth
    Asked on March 28, 2011 at 01:17 PM

    As a long time subscriber, I dont know why you would provide only 24 hours before you below out a subscirbers forms.

    It tells me I need to upgrade, but I already have an upgraded account.

    This happened before - someone needs to check my account.

    I also renewed for a year on the first email I got saying my CC expired, then within 60 minutes I got an email that says

    Dear RICH@NAPERVILLEMUSIC.COM,

    You have currently reached the limits of your account. Your forms will be disabled Tuesday at 12pm EST. Free accounts are limited to 100 submissions per month.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/upgrade?username=RICH@NAPERVILLEMUSIC.COM

    Thanks for using JotForm,

    JotForm Team
    http://www.jotform.com/

     

    I think you guys are confused... I am a premium subscriber and I renewed. 

    DO NOT DISABLE MY FORMS!!!

    thanks

    Rich Karnuth

  • Profile Image
    mliz
    Answered on March 29, 2011 at 06:23 AM

    Hi Rich,

    Apologies for the inconvenience.

    The account under the email address RICH@NAPERVILLEMUSIC.COM should be fine.

    I can see that a payment was made on March 28 for 1 year Premium account subscription.
    The next billing period should be on March 28 of 2012.
    The forms will not be disabled and account is not scheduled for suspension.

    Regards.