Google Sheets integration no longer adding new records

  • Profile Image
    Asked on August 15, 2019 at 12:01 AM

    Hi team,

    Our Jotform has stopped adding new entries to our Google Sheets integration for some reason? We thought it might be that we had run out of space but we upgraded to Bronze and it's still not adding in any new entries. 

    We rely on this sheet to contact our customers - Can we get this fixed?


  • Profile Image
    Answered on August 15, 2019 at 03:06 AM

    Is the issue related to your "Clone of God Funnel !" form? I manually pushed the submissions of that form to your Sheet. Please check if all data is now shown. Also, test the form to see if the new submissions are properly added. 

    If the data is still missing or if the new submissions are not added, remove the current integration and integrate the form again with the Google Sheet. 

    How to Integrate Forms with Google Sheets

    The new Sheet will have all submitted data. 

    Also, please note that editing of the Sheet that is integrated with a form can break the integration and we do not recommend it.