Why is my account suspended?

  • Profile Image
    Jalysia Whitfield  
    Asked on August 15, 2019 at 12:30 AM

    Please help me resolve this issue

  • Profile Image
    Jed_C
    Answered on August 15, 2019 at 03:51 AM

    We apologize for the inconvenience, but upon checking, this form https://www.jotform.us/form/92095179485167 was flagged by our reviewers team due to that it is collecting a driver's license information.

    As per our terms of use https://www.jotform.com/help/8-Terms-of-Use:

    Collecting Sensitive Information. You may not use the Jotform Service to collect certain types of sensitive information, including but not limited to, credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of Jotform, Inc. including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    If you would like to continue collecting driver's license numbers, please enable encryption for the submission data:

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them.

    Please confirm that you agree with our terms and we'll enable your account. Looking forward for your response. 

  • Profile Image
    Jalysia Whitfield  
    Answered on August 15, 2019 at 07:43 AM
    Hey these forms are used for Secondlife virtual game for role play
    ...
  • Profile Image
    IvayloK
    Answered on August 15, 2019 at 10:53 AM

    Alright. I have reactivated your account. You can now login again and use your forms. Please use the forms only for the virtual game.

    Let us know if you need any further assistance.

  • Profile Image
    Jalysia Whitfield  
    Answered on August 15, 2019 at 02:43 PM
    Okay I will and thank you so much for your help
    ...
  • Profile Image
    Jalysia Whitfield  
    Answered on August 15, 2019 at 03:43 PM
    My IP address is banned because of a possible phishing attempt?
    ...
  • Profile Image
    IvayloK
    Answered on August 15, 2019 at 04:14 PM

    Everything looks good with your account. You should be able to login and your forms are operational.

    Where do you get this error? Are you able to login?

    Please provide more information and we will try to help.

    We will wait for your response.