- erni2Asked on March 16, 2013 at 04:28 PM
If a buyer order a service via paypal payment form will i get a mail notifying that payment has been made? and does my account has auto responder?Page URL:
- JotForm SupportjonathanAnswered on March 16, 2013 at 05:23 PM
From what I understand, the buyer who uses your payment form will get notification from paypal as the buyer will be using paypal accounts. You will also get notification from your paypal account as your account was used for the transaction also.
The only reason for the buyer and you, not to recieve payment notification is, if the payment transaction did not materialize or was not successfully completed. You can actually check in your payment form submissions page all the incomplete payment transactions. (this incomplete payments will not give you alert in any way)
The autoresponder email is usually sent to the email address provided in the email field on the form. Unlike the notification email which always go to the recipient e-mail setup in the email alert in your form.
Hope this help. Please inform us if you have further inquiry.