Why does the PayPal Connection wizard keep asking me to set up a PayPal

  • Harmony1959
    Asked on August 15, 2019 at 12:31 PM

    Why does the PayPal Connection wizard keep asking me to set up a PayPal Business Account. I already have a business account with the log in I am providing?

  • David JotForm Support Manager
    Replied on August 15, 2019 at 1:48 PM

    I assume that you are referring to this form: https://form.jotform.com/92263310437148 

    Please make sure to connect again, and click on the Continue button to save the connection and create your products: https://www.jotform.com/help/542-How-to-Integrate-Form-to-PayPal-Checkout

    1565891255continue Screenshot 10

    Let us know if you need more help.


  • Harmony1959
    Replied on August 15, 2019 at 5:58 PM

    The problem is that when I try to connect, it wants me to create a business account with PayPal. It's like it doesn't recognize my login information for PayPal. I have checked to make sure that our account is in fact a Business Account. And it is. So why when I try to connect does it ask me to create a business account?

  • Vanessa_T
    Replied on August 15, 2019 at 6:15 PM

    Is this how it looks like on your end?

    1565907004A Screenshot 10

    If yes, then this is the normal setup. Just use your existing business PayPal account to login.

    If you're required to enter additional details, it could be that your current PayPal account has missing required info in order for JotForm to connect. If this is the case, I would suggest you to go to your PayPal account and fill out necessary information. You may also try logging out and logging in, or clearing your browser cache afterwards, before re-integrating PayPal to JotForm.

  • Harmony1959
    Replied on August 16, 2019 at 3:47 PM

    I figured out why it was asking me to set up an account. If I try going in while I am set at Live Mode, it follows exactly what you have showing. But, if I am in Test Mode, it goes through a completely different set of screens.

    And, we still have the problem that we are not getting confirmation email from PayPal. I realize this is not a JotForms problem. However, I am wondering if we would get that email if the Business account has been set up and being use otherwise. I will get in touch with PayPal to see if this is the case.

    Thank You for your assistance.

  • David JotForm Support Manager
    Replied on August 16, 2019 at 3:57 PM

    If you want to enable instant payment notifications on PayPal's end, please follow this guide if you will use the PayPal Standard field: https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account

    Or, follow this guide if you will enable PayPal Pro: https://www.jotform.com/help/279-How-to-Enable-IPN-for-Paypal-Pro

    If you need further help on that, please contact PayPal support.