Egnyte Integration Doesn't Work

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    shaun.mcassey
    Asked on August 15, 2019 at 04:40 PM

    Exactly that. Doesn't send submitted forms to Egnyte.

    Is it blocked somehow?

    I followed the directions exactly and it has yet to work. I've also tried removing it and doing it again in case something went awry the first time.

    I've also tried adding the folder it's supposed to automatically create directly to the file path. Nothing. Does not integrate.

     

    Shaun

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    JohnRex
    Answered on August 15, 2019 at 05:13 PM

    Hi Shaun,

    I have cloned your form, integrated with our Egnyte account then made a few test submissions. However, I wasn't able to replicate the issue that you're reporting. The submission data is being sent successfully to our Egnyte folder.

    15659033751928603 2.png

    Based on the integration you created, the submission data will be saved to the Safety Folder as shown below:

    15659034281928603.png

    Could you please share us a screenshot of the said folder? Please refer to this guide on How-to-Post-Screenshots-to-Our-Support-Forum.

    Can you do the integration again and just set the file to be created inside the Shared folder only instead? Let us know if that works.