Submission count not going down

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    Asked on August 15, 2019 at 04:53 PM

    Dear Jotform support staff,

    When we view our list of forms ( and sort by Submission Count, for each form it shows the total number of submissions below the name of the form and the number of new submission in red to the left of the name of the form. We notice that this number is not going down, even after we view the new forms. 


    Vanessa Chang

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    Answered on August 15, 2019 at 05:32 PM

    I opened my account to test this issue and I was not able to replicate it. 

    The red submission display beside the form name disappears after viewing my submissions. May we know what form are you referring to so we can check it?