Account suspended

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    Amanda Jones 
    Asked on August 15, 2019 at 07:46 PM

    Why has my account been suspended? My clients are unable to complete forms and I need access to download the forms. If it is to do with the forms that use Stripe, I will be deleting this functionality. I cannot afford to not have access to my account.

    I have completed the form (see uploaded screenshot) and submitted it.

    Please address this urgently! 

    Amanda

    Page URL:
    jotform.com

    Screenshot
  • Profile Image
    BDAVID
    Answered on August 15, 2019 at 08:50 PM

    We really apologize for the inconvenience. We have reactivated your account. Using Stripe payment gateway for payment authorizations is valid. We have white-listed your form to avoid this from happening again.