Upload a File is Inactive on Iphone / Ipod but all other fields work fine - Why?

  • Profile Image
    robin2bs
    Asked on March 28, 2011 at 03:53 PM

    I have created a mobi site and have inserted a jotform with a file upload field.

    It works fine on regular cell phones but on iphone and ipods the file upload field is not active.

    I can enter all the other info just fine - just not upload a file. 

    Is there something special I need to do?

     

    Thanks for your help.

    -R

  • Profile Image
    allanftd
    Answered on March 29, 2011 at 03:11 AM

    Hi R,

    You may find this forum thread helpful:

    http://www.jotform.com/answers/6343-Can-I-make-a-form-for-the-iPad-that-I-can-give-to-customers-to-complete

    Please try other iPad-compatible mobile browsers to check if it works there. Unfortunately, it is a limitation inherent to iPad and iPhone and we cannot do anything about it at the moment.

    Hope this will still be helpful. Thank you for using JotForm!

    JOTFORM SUPPORT

  • Profile Image
    aytekin
    Answered on August 21, 2012 at 12:14 PM

    Update: We have a possible new solution for the file uploads on iphone/ipad. We have just added a new form field type underPower Tools called Filepicker.io.

    Filepicker.io is a web service that lets your users choose files from the Cloud. Basically what that means is that your users can choose files from their Facebook, Dropbox, Box, Gmail etc. accounts. There is still an option to upload files from a computer.

    So, if you use this new field type most users will upload files from their computer like before, but your users from mobile phone will have some options to pass the file through another app such as dropbox. 

    It is not a perfect solution, we wish we could just make the upload button work on iphone but unfortunately it is not possible. This solution does not make it easy but at least it makes it possible for some of your users. 

    You will need to sign-up (free for 2GB/month) with Filepicker.io and get an API key to use this feature. We have a blog post about it here:

    http://www.jotform.com/blog/61-Filepicker-io-JotForm-Let-Your-Users-Upload-Files-From-the-Cloud