Form Calculation: Widget is not retaining calculated field.

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    Asked on August 15, 2019 at 09:49 PM

    Hi Guys,

    3 of the fields at the bottom are not showing the result when submitted.

    Please help, thank you!


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    Answered on August 15, 2019 at 11:15 PM

    I can see you are using the Form Calculation widget, but it seems there is a mix of numeric and text fields: 


    Note that it's not possible to have such mix of elements, this would cause conflicts as the calculations are not compatible with text. 

    Kindly remove this from the widgets and see how it goes. 

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    Answered on August 16, 2019 at 12:35 AM

    Is it possible to have it show as a % another way?

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    Answered on August 16, 2019 at 01:13 AM

    I removed this from the widget, and the result still did not show, please let me know.

    Thank you!

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    Answered on August 16, 2019 at 02:59 AM

    The calculation in your form is cleared when the next button is clicked. This is happening because you are performing a calculation for the "Total Guaranteed Leads" with conditional logic and you also have the round () function without any field in the Form Calculation widget for the same field. 


    When the Next button is clicked the calculation set inside of the Form Calculation widget is overruling the calculation that is performed with conditions. To resolve the issue remove the round () from the mentioned widget. 

    You can also add back the % sign to your other widgets. 

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    Answered on August 16, 2019 at 04:25 PM

    Hello!  I removed the Round () feature, but the calculations still didn't come through.

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    Answered on August 16, 2019 at 05:03 PM

    Removing the round() function works, what happens is that the widget does not calculate properly when you have a calculation in the widget itself and conditionally inserting a value, so it's only recommended to do only one option. 

    I have also checked your form and the function is still there: 


    I cloned your form on my end and removed the function, it works as expected, please make sure you're removing the option from your widget too, make sure you're clicking the save button on the widget after removing it, otherwise changes will not be saved. 

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    Answered on August 17, 2019 at 03:11 PM

    I've confirmed its updated, but still not saving to the PDF / email 

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    Answered on August 17, 2019 at 03:52 PM

    I have checked the "Total Guaranteed Leads" Form Calculation widget in your form and it still has the round() function.


    As for the fields not showing in the email notification, I would suggest that you double-check if the {uniqueName} or field name of each field in the email matches what it is in its properties. How-to-Find-Field-IDs-and-Names


    To easily correct it if it doesn't match, please refer to the screenshot below.


    Please make sure to save the changes after applying them.

    If you have other questions or concerns, please do not hesitate to let us know.