Form disabled?

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    Herman 
    Asked on August 15, 2019 at 10:03 PM

    Good evening,

    I tried posting my form to my social media account, but when the link is clicked it gives an error and says my form is disabled. 

    Thanks in advance,

    Herman

  • Profile Image
    AshtonP
    Answered on August 15, 2019 at 11:17 PM

    I have reviewed your account and I can see that our anti-phishing team has found your form offering the fake financial solution. Collecting financial information by offering fake services is against our terms.

    We understand it may not be the case in this situation. If you are associated with the legit financial business which offers these services then you must provide documented evidence. 

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove you provide such financial services.

    Send these proofs to reviewers@jotform.com  with Thread #1928877 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the guilty fields that collecting the financial information and lift the suspension of your account.