How do I update Credit Card Info?

  • Profile Image
    Asked on May 20, 2010 at 04:58 PM
    I got a notification through email about renewing my JotForm subscription. It has a link and username to use for payment, but they don't work. How do I update billing info, I don't see anything in my account to handle this. Thanks.
  • Profile Image
    Answered on May 24, 2010 at 08:15 AM
    im wondering this too. however i think when i use to be with jotform back in the day, you could handle billing on  

    im trying to figure this out since I changed my cc info on my paypal and paypal cancelled all subscriptions under the deleted cc.

    i dont want to revert to free or the NEW premium. i joined jotform because it was unlimited for 9.99

    i contacted support about this... they said you're just suppose to go to upgrade and upgradce it again. unless you know the exact time you purchased your previous subscription, then youre either going to pay twice or youll be reverted to free (your users may get over the limit message). that would SUCK

    i really really hope that jotform makes a billing place for us to log into
  • Profile Image
    Answered on May 24, 2010 at 08:15 AM
    Your payment was made using our payment gateway: Plimus. So, we do not have access to your credit card information. You might be able to change your credit card info by logging into your Plimus account. You will need to find out your Plimus username (a long string of numbers) from the original plimus email you received when you paid for JotForm, then enter it on the link below and enter the email address used in email.

    That will reset your password and you can then login there to change the CC details.

    If you cannot do that, I can cancel your subscription and you can re-subscribe your account when it expires.