Mobile Form links don't open in a new tab

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    Asked on August 16, 2019 at 05:27 AM

    Hi there, 

    I have created a booking form for my dog walking business. Within the form there is a section where I need to take my clients home access information. Also on this page there is a link to a "Key Release Form" (also created with jotform) that they then need to sign to confirm they are happy for me to look after their keys. 

    The link does work and they can sign the key release form. However once they click submit on this key release form, it then doesn't take them back to the original booking form to continue on filling this out. It doesn't even save it as a draft and just deletes everything from the pages prior to the home access information. 

    If you can let me know how I can get the link to the key release form to open up in a web browser instead of within the jotform app. I've even tried embedding the form into my website and sending the link on the form to my website. But even this opens within the jotform app and the same thing happens. 

    Any help would be greatly appreciated. 

  • Profile Image
    Answered on August 16, 2019 at 08:09 AM

    To clarify, do you want your form users to click on the terms link and fill the form then return back to the original form?

    I would suggest, you let your form users fill your first form then submit the form. When the 1st form is submitted, we will use the redirect thank you page option to redirect to your webpage.


    Please give it a try and let us know if this fits your requirements.