Form not connecting with Captcha on mobile devices

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    Michelle Winter
    Asked on August 16, 2019 at 05:31 AM
    When I had captcha on the form and tried to fill out the form on a mobile device it always said it was unable to connect with captcha, so it wanted the entire page refreshed...never could get it to work, so I took it off. 
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    Answered on August 16, 2019 at 05:55 AM

    We would like to apologize for any inconvenience. We would like to reproduce the issue that you have described so that we can find the necessary fix to the issue.

    May we know which captcha field are you referring to, please?

    Also, if possible, would you be able to share with us a screenshot of the issue?


    Is the issue only happening when you submit the form embedded on your website? Or, it is happening even when you submit the form using its direct link? Where-to-Find-My-Form-URL

    We will wait for your response.

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    Michelle Winter
    Answered on August 16, 2019 at 10:18 PM
    Sorry, I didn’t respond to the further questions.
    It was on my mobile devices that it happened. I would go to my contact page, and it would look normal, then, as I’m filling out the form, when I’d get to the bottom of the page where I had the captcha, it would say that it had lost contact and couldn’t complete the process. It wouldn’t let me submit a form. I already deleted the captcha, so I don’t have any pictures of it. If you want me to try again, I can.
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    Answered on August 17, 2019 at 01:02 AM

    Please add the captcha field to the form so that we can test it from our end and assist you further.

    We will wait for your response. Thank you!