Why my account is suspended?

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    SarnagoAndSons 
    Asked on August 16, 2019 at 07:55 AM
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    AndrewHag
    Answered on August 16, 2019 at 08:33 AM

    Your account is suspended. The form 92255159136156 was found on your account as suspicious of phishing activity because you're collecting credit card details in plain form fields.

    1565958613Credit Card Authorization Form

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms. Such forms are considered as phishing forms and associated accounts will be automatically suspended. Please refer to our terms of usage for more information on phishing. If you need to receive payments, it is required to use one of the payment methods available in the form builder. These payment methods comply with the PCI/DSS security standards to process the payments securely.

    I have deleted the guilty fields on your form and re-activated your account. Let us know if you need any further assistance.

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    Imanoooooo 
    Answered on August 16, 2019 at 08:54 AM

    Hi, why was my account disabled?

    can I get it back

    thank you

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    AndrewHag
    Answered on August 16, 2019 at 08:57 AM

    I moved your concern to a different thread. Please follow this link: https://www.jotform.com/answers/1929212

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    SarnagoAndSons 
    Answered on August 16, 2019 at 09:43 AM
    Oh ok, I understand. We are not charging our customers, just collecting their card info to have on file which we charge through our physical system in house. Being that I’m brand new to your site, is there a way to collect the information we need safely? Any help would be greatly appreciated. Thanks so much. Looking forward to hearing from you.
    ...
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    gerardw
    Answered on August 16, 2019 at 09:59 AM

    Sorry, but, we do not allow our customers to collect credit card info on forms due to our PCI certification. This is also restricted according to our TERMS:

    Collecting Sensitive Information. You may not use the Jotform Service to collect certain types of sensitive information, including but not limited to, credit card information and any type of login credentials.

    We do have authorized payment processors, which allow you to collect payments from your customers or charge them at a later date. You can find the list of payment processors here:

    Mastering-Payment-Form-Integrations-with-JotForm