Could you provide me with the latest list of IP addresses?

  • Profile Image
    survey2collect
    Asked on August 16, 2019 at 02:29 PM

    Hi,

    Quick question, I was referring to the following Jotform support page with IP addresses and Domains https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains when I was working with our DMARC policy.

    However, it seems like not all of your IP addresses included in that list, for example, some of the emails sent from Formresponse.com domain ocassionally fail SPF check, because your IP list on support page doesn't include the latest IP ranges Jotform uses. Could you provide me with the latest list of IP addresses?

    Thank you!


  • Profile Image
    John_Benson
    Answered on August 16, 2019 at 03:37 PM

    The IP addresses provided on that guide are up-to-date. Please take note of the range like (1st IP) 98-110 and (2nd IP) 82-94.

    Are you having trouble receiving email notifications? I recommend you to check the following guides:

    Why-Am-I-Not-Receiving-Email-Notifications
    How-to-Prevent-Email-Bouncing-Related-Issues

    You can also add the following sender emails to your contacts or address book: noreply@jotform.com and noreply@formresponse.com.

    Hope that helps. If you have any questions, let us know.