very long delays in sending mails

  • Profile Image
    sudetsol
    Asked on March 17, 2013 at 12:02 PM

    helo 

    my account is (login) sudetsol

     

    it seems that there are delays of more then 30minuntes to send the replies and

    autoreplies to me and customers.

    my receiving mail adress is sudetsol@gmail.com and jotform isn t blacklisted nor spam

     

    Is it possible that your system throttels these mails, & sometimes even ignores it??

     

    I have i pay service with jotform and also expect this to be more accurate

    I understand delays of 5min but not delays of 30 to 40 minutes

     

    examples forms :

    http://demein.be/groupon

    http://demein.be/socialdeal

    http://sudetsol.be/groupon

    http://sudetsol.be/socialdeal

    http://demein.be/reservatie

    http://sudetsol.be/reserveer-nu

     

     

    greetings marco

     

  • Profile Image
    jeanettebmz
    Answered on March 17, 2013 at 01:17 PM

    I think you need to tweak the email settings in your email notifications

    For example, I just checked  the one in http://demein.be/groupon

    And I found that the Sender email address should be set to noreply@jotform.com rather than being mapped to the email field in the form, this way it will avoid delays as gmail  servers will detect the domain on the sender is the same as the one used to send the message

     

     

    On regards to autoresponders, it can be the case that for some users, the message will go to spam.

    At any rate, please check the guide below to prevent and fix email issues

    How to setup email alerts to prevent
  • Profile Image
    sudetsol
    Answered on March 17, 2013 at 04:01 PM
    New response receivedah ok
    i ll chack them all
    aslo noticed that