- sudetsolAsked on March 17, 2013 at 12:02 PM
my account is (login) sudetsol
it seems that there are delays of more then 30minuntes to send the replies and
autoreplies to me and customers.
my receiving mail adress is firstname.lastname@example.org and jotform isn t blacklisted nor spam
Is it possible that your system throttels these mails, & sometimes even ignores it??
I have i pay service with jotform and also expect this to be more accurate
I understand delays of 5min but not delays of 30 to 40 minutes
examples forms :
- jeanettebmzAnswered on March 17, 2013 at 01:17 PM
I think you need to tweak the email settings in your email notifications
For example, I just checked the one in http://demein.be/groupon
And I found that the Sender email address should be set to email@example.com rather than being mapped to the email field in the form, this way it will avoid delays as gmail servers will detect the domain on the sender is the same as the one used to send the message
On regards to autoresponders, it can be the case that for some users, the message will go to spam.
At any rate, please check the guide below to prevent and fix email issuesHow to setup email alerts to prevent
- sudetsolAnswered on March 17, 2013 at 04:01 PMNew response receivedah ok
i ll chack them all
aslo noticed that