AirTable Integration Not working for Files

  • Profile Image
    Genesislevel
    Asked on August 17, 2019 at 12:11 PM

    The airtable integration can be incredibly quirky. you basically have tp use all short text fields to be able to parse the information as you please and even then may run into some issues.


    I've got pretty much everything about the integration working except, when pictures or files are submitted they are not being synced to the airtable at all

  • Profile Image
    Mike_G
    Answered on August 17, 2019 at 02:09 PM

    We would like to apologize for any inconvenience. I have made some tests but I was not able to reproduce the issue that you are having.

    I have created a Sample Form with a File Upload field and integrated it with Airtable. — How-to-integrate-JotForm-with-Airtable

    Sample Form: https://form.jotform.com/92285387214967

    1566065002zt13_54_14.png

    In my Airtable account, I have an Upload Image field which will accept File Uploads or E-Signature.

    To do that, you need to set the field type of the field in Airtable as "Attachment".

    1566065112zt13_58_04.png

    The image below shows the uploaded image from a form submission in JotForm.

    1566065195zt14_00_04.png

    Here's that submission viewed in Jotform submissions page.

    1566065220zt14_00_42.png

    You can still change the file type of the existing field in Airtable and then update the integration after.

    If you have other questions or concerns, please feel free to let us know.