AirTable Integration Not working for Files

  • Genesislevel
    Asked on August 17, 2019 at 12:11 PM

    The airtable integration can be incredibly quirky. you basically have tp use all short text fields to be able to parse the information as you please and even then may run into some issues.


    I've got pretty much everything about the integration working except, when pictures or files are submitted they are not being synced to the airtable at all

    Jotform Thread 1930358 Screenshot
  • Mike_G JotForm Support
    Replied on August 17, 2019 at 2:09 PM

    We would like to apologize for any inconvenience. I have made some tests but I was not able to reproduce the issue that you are having.

    I have created a Sample Form with a File Upload field and integrated it with Airtable. — How-to-integrate-JotForm-with-Airtable

    Sample Form: https://form.jotform.com/92285387214967

    1566065002zt13 54 14 Screenshot 10

    In my Airtable account, I have an Upload Image field which will accept File Uploads or E-Signature.

    To do that, you need to set the field type of the field in Airtable as "Attachment".

    1566065112zt13 58 04 Screenshot 21

    The image below shows the uploaded image from a form submission in JotForm.

    1566065195zt14 00 04 Screenshot 32

    Here's that submission viewed in JotForm submissions page.

    1566065220zt14 00 42 Screenshot 43

    You can still change the file type of the existing field in Airtable and then update the integration after.

    If you have other questions or concerns, please feel free to let us know.