Locked Out of my Account - Suspected of Phishing

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    Richard King 
    Asked on August 18, 2019 at 10:00 AM

    I can't log in to my Jot form youth program account.  The message says "suspended" and yesterday I got a screen that blocked access to jot form that said I was "suspected of phishing". I have never broken any rules that I know of.  

    We are in the midst of taking applications for our program.  I don't know what caused this.  I've done nothing but send our link to folks who want to apply.

    Please advise.

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    Answered on August 18, 2019 at 11:26 AM

    Online Form Builders, including Jotform, are sometimes being used for identity theft and we go to great lengths to prevent this. Our phishing detector will automatically flag the forms found and suspend the account or this can be manually performed by our Staff. I see that your account AAYIKappaLeague is suspended due to the usage of copyrighted logos on your forms.

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your form is used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #1930780 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the offending fields and logos so we can lift the suspension on your account.


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    Answered on August 19, 2019 at 09:43 AM
    I sent a response on yesterday. Hoping to get a response soon as we have
    several candidates that need to use the form.
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    Answered on August 19, 2019 at 10:56 AM

    I contacted our reviewer's team and they told us that they already responded to your email. Can you please check the email you sent to our reviewer's team and see if there is a response?

    Thank you!

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    Answered on August 19, 2019 at 11:43 AM
    Yes, I heard from them this morning right after I emailed you. I thought
    it was in response, but now I guess it was the normal follow up email.
    Thank you.
    AAYI Kappa League
    AAYI Alumni Chapter
    Kappa Alpha Psi, Inc.
    E-Mail: AAYI.KappaLeague@gmail.com
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