Matrix Dynamique Export - Missing labels of questions during preview/export

  • IandJ
    Asked on August 19, 2019 at 8:08 AM

    Dear All, 


    We love Jotform & the Matrix Dynamique module. However during the exporting of submitted content, we realised that the labels of the Matrix Dynamique questions don't show up in the preview nor in the exported files. 

    This is the case in the new inbox view aswell as the traditional submission manager. 

    Any way yo handle this without having to resort to manual renaming of the exported columns in a spreadsheet?

    Jotform Thread 1931392 Screenshot
  • jherwin
    Replied on August 19, 2019 at 9:36 AM

    Can you please confirm if you do not see the submissions on your submission page? If possible, please share with us a screenshot of your submission page so we can see/review it on our end.

    Guide: 

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum\

    https://www.jotform.com/help/269-How-to-View-Form-Submissions

    I looked at the submissions page for this form: https://www.jotform.com/91984362086366/ and I couldn't find any data.

  • IandJ
    Replied on August 19, 2019 at 10:25 AM

    1566224704Screenshot 2019 08 19 at 16 Screenshot 10


  • jherwin
    Replied on August 19, 2019 at 11:30 AM

    Thank you for the screenshot. I've checked the Matrix Dynamic widgets in your form and there is no question text in each field as to why there is no header in your submissions page/inbox/ PDF document.

    Please  check my screencast below to see what I'm referring to:
    1566228520questiontext Screenshot 10
    Here's the result after adding question text to the matrix dynamic widget:
    1566228634clone Screenshot 21
    Please try it on your form and see if that fixes the issue.

  • IandJ
    Replied on August 20, 2019 at 3:04 AM

    Excellent, that actually solves it - oversight on our end. Many thanks!