Notifications are no longer coming in to my gmail.

  • Celeste Simmons
    Asked on August 19, 2019 at 9:11 AM

    Hello, 

    As of a few weeks ago, my forms are no longer coming through my gmail. I checked the jotform set up on the site, and it all looks fine. I saw the forms and when I logged in, and downloaded them.

    >>>Why are the emailed jot forms not coming to my inbox all of a sudden? What Can I do to receive these in my gmail inbox? 

    Jotform Thread 1931478 Screenshot
  • jherwin
    Replied on August 19, 2019 at 10:31 AM

    I checked that form and the notification is configured correctly. I also reviewed our mail logs and found that all submission was successfully sent to the recipient listed in the notification. The emails are also not on our bounce list so you should not be having trouble receiving emails from jotform.

    Please check this guide for a possible reason why you're not receiving an email notification.

    Guide: Why-Am-I-Not-Receiving-Email-Notifications