All my form are gone

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    Shawnika Madison 
    Asked on August 19, 2019 at 10:40 AM

    I created 5 forms last week and today I need to use them to send out the registration forms and they are nowhere to be found. Please help!

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    Shawnika Madison 
    Answered on August 19, 2019 at 10:41 AM

    My account looks to suspended. Not for sure why! Please help!

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    BJoanna
    Answered on August 19, 2019 at 11:58 AM

    Your account is suspended because the forms you created are used to collect Driver's License using a File Upload field and that is against our Terms of Use

    If you want to collect Driver's License, you need to use a Short Text Entry (Text Box) field. You will also need to add the Terms & Conditions and Signature widgets to your form, for the users to confirm/allow/agree that you are collecting the information for a purpose.

    Adding a License Agreement to a Form

    How to Add an E-Signature to Your Form

    We can only lift the suspension of your account if you agree with our terms and allow us to delete the offending fields.

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    General_general
    Answered on August 19, 2019 at 12:43 PM
    Thank you, I am able to do that. Could you please reactivate my account? I
    will correct these problems.
    Thank you,
    Shawnika N. Madison
    Receptionist
    HasBrouck Management
    Commercial I Residential I Community
    310 Old Ivy Way, Suite 204
    Charlottesville, VA 22903
    Direct Phone 434.817-1677 I Main 434.295.4663
    general@hasbrouckrealty.com I
    www.renthasbrouck.com
    Like us on Facebook! facebook.com/HasbrouckManagement

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    BJoanna
    Answered on August 19, 2019 at 01:46 PM

    I saw that my colleague re-activated your account on this thread - https://www.jotform.com/answers/1920473

    However, I had to suspend it again because you did not agree with our Terms.


    We cannot allow you to delete the fields. We have to delete them but only after you agree with our terms. So, please let us know if you agree and we will re-activate your account after we delete the fields. 

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    General_general
    Answered on August 19, 2019 at 02:43 PM
    Yes, I agree.
    Thank you,
    Shawnika N. Madison
    Receptionist
    HasBrouck Management
    Commercial I Residential I Community
    310 Old Ivy Way, Suite 204
    Charlottesville, VA 22903
    Direct Phone 434.817-1677 I Main 434.295.4663
    general@hasbrouckrealty.com I
    www.renthasbrouck.com
    Like us on Facebook! facebook.com/HasbrouckManagement

    *P *Please consider the environment before printing this email
    This message and any attachments may be privileged, confidential or
    proprietary. If you are not the intended recipient of this email or
    believe that you have received this correspondence in error, please contact
    the sender through the information provided above and permanently delete
    this message.
    ...
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    zuritapia
    Answered on August 19, 2019 at 02:58 PM

    Hi Shawnika!

    We have now deleted the guilty fields and your account is active once again. As stated by my colleague above


    "If you want to collect Driver's License, you need to use a Short Text Entry (Text Box) field. You will also need to add the Terms & Conditions and Signature widgets to your form, for the users to confirm/allow/agree that you are collecting the information for a purpose.

    Adding a License Agreement to a Form

    How to Add an E-Signature to Your Form"