JotForm Notifier: The submissions number is not updated automatically without clicking the Notifier Icon

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    sasa999
    Asked on March 18, 2013 at 03:40 AM

    It is absolutely unusable - gadget that show only how much parrots on the roof.

    chrome://conflicts/ show no conflicts

     

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    jonathan
    Answered on March 18, 2013 at 05:40 AM

    Hi,

    Can you please provide us more details on the issue you are having with the Chrome Notifier feature.

    We can provide you better assistance and possibly correct the mistakes if you can describe to us the details.

    Thanks.

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    sasa999
    Answered on March 18, 2013 at 07:03 AM

    There is nothing to describe. Notifier show count of new submission that is not real  count of new submissions. As you can see in pictures, number shown in notifier is different with real new submissions.

    In first picture - Notifier show 0, but in My Forms realy is 7.

    Second picture - notifier show 7, but realy I have only 2 when I open MyForms. 

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    Welvin
    Answered on March 18, 2013 at 09:00 AM

    @sasa999,

    As per advice on the other threads concerning the same issue, click the Notifier Icon to update the number. I am sure this works because I have tried it for many times. 

    I know that your main concern is that, it should autamatically get the updated numbers without clicking on the icon. With that, I have this thread forwarded to our developers so they can further check this. We'll let you know if updates will be made. For now and while waiting, I would suggest you to do my advice above.

     

    Thanks

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    canerbalci
    Answered on March 19, 2013 at 10:32 AM

    Hi sasa999,

     

    Thank you for your feedback. The extension actually retrieves the number of new submissions from the server periodically. There is a limit to the intervals however, fastest poll rate Chrome allows is once every five minutes.

    To show the count more accurately, the extension does another request to the server when you click on it. You need to click if you want faster updates than per five minutes. 

    Is there a problem with your extension updating the number every five minutes?