Account suspended

  • Robin Michele
    Asked on August 19, 2019 at 4:22 PM

    Hi. My account has been suspended again as I was creating a new form. I have no idea what I have done wrong. I would like to keep the account. Could you help.



    Jotform Thread 1932220 Screenshot
  • zuritapia
    Replied on August 19, 2019 at 5:25 PM

    Hi Robin!

    The reason your account has been suspended is due to your GCC Free Assessment Form has been detected for phishing activities because you're collecting Login and Password credentials

    1566249793Screen Shot 2019 08 19 at 2 Screenshot 10

     Such forms are considered as phishing forms and associated accounts will be automatically suspended. Please refer to our terms of usage for more information on phishing. We have to delete them but only after you agree with our terms. So, please let us know if you agree and we will re-activate your account after we delete the fields. 

  • Robin Michele
    Replied on August 19, 2019 at 6:44 PM

    I agree. And I downloaded the terms of usage.


    Thank you.

  • Kevin Support Team Lead
    Replied on August 19, 2019 at 7:42 PM

    I have deleted the guilty fields and reactivate your account. Please kindly check and let us know if you're still unable to log in.