How to stop my Monthly Payment

  • RunOurCity
    Asked on August 20, 2019 at 5:27 AM

    Dear Sir,


    I will temporary stop the service of Jotform. How to stop it ??



  • Girish JotForm Support
    Replied on August 20, 2019 at 7:10 AM

    I can see that you have the Gold monthly non-profit plan. You can cancel your subscription by following this guide: How-to-Cancel-a-Subscription-and-Downgrade-Back-to-Free.

    However, please note that due to the number of Form views, payment submissions and total submission storage in your account, your account could get disabled and you may not have access to your forms or submissions.

    The form view count is currently at 1543 as against 1000 for Free plans. 

    The payment submission count is currently at 23 as against 10 for Free plans.

    The total submission count is currently at 1263 as against 500 for Free plans.

    You can delete old submissions to bring down the total submission count to 500, but for the other two, you will either have to wait till September 1, 2019, or upgrade your plan. This is because, form views and payment submissions, being monthly limits are reset on the first day of every month.

    Do review and let us know how you want to proceed.