Jotform Mobile Forms: The downloaded PDF file is in the invalid format. The file can't be opened.

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    Asked on August 20, 2019 at 06:41 AM

    The user has reported that when he/she downloads the submission as a PDF Document, the file becomes invalid and the user can't open the file.

    I have tested the issue on my end, and I was able to replicate it. 

    Please check the following screenshots:

    1566297628Screen Shot 2019-08-20 at 12.0

    1566297648Screen Shot 2019-08-20 at 12.0

    How to reproduce the issue:

    1- Open the user's form on an iOS device.

    2- Click on View Submissions.

    3- Click on Download as PDF option.

    4- After the preview of the document, download the document.

    5- The document won't be opened.

  • Profile Image
    Answered on August 21, 2019 at 09:52 AM


    This issue will be fixed at version 1.7.4

  • Profile Image
    Answered on August 23, 2019 at 10:11 AM

    Hi Cem,

    I have informed the user.

    Thanks for the update.