Tags from Jotform to Active Campaign is not reflecting

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    CustomerServiceCS
    Asked on August 20, 2019 at 07:59 AM

    Hi,

    I've been having this issue regarding tags from Jotform not reflecting in Active Campaign (AC) under Integration Menu. 

    Our Jotform is connected / integrated with our AC account. The tags should reflect but it's not. 

    I have already reached out to AC chat support and they tested the form but still getting same negative results. 

    Here's the Jotform link: https://eu.jotform.com/build/92098667458879

    P
    lease also see the attached screenshot of our AC profile that has empty tags and lists. It's been more than 5 hours but still no data present.

    Could you please check if there are any data logs on what you're sending out from your platform?

    Thank you.


    Screenshot
  • Profile Image
    jherwin
    Answered on August 20, 2019 at 09:40 AM

    Can you please try to reintegrate the form to your Active Campaign to refresh the connection?

    Guide: How-to-integrate-ActiveCampaign-with-your-form
    1566308443recon.png
    Please give it a try and let us know if the issue persists.

  • Profile Image
    CustomerServiceCS
    Answered on August 30, 2019 at 03:43 AM
    Hi Jherwin,
    I tried what you suggested me to do. Still, there are no tags added. It
    actually added to a list and got the Program custom field on AC filled out
    but no tags at all, that's the issue as we need those tags to appear on AC.
    I've given it somehow over 20 minutes for the tags to appear but to no
    avail. Please see the screenshot below:
    [image: image.png]
    Please let me know what to do next. Thank you.
    Kind regards,
    ...
  • Profile Image
    jherwin
    Answered on August 30, 2019 at 06:24 AM

    I cloned your form and integrate it into our Active Campaign. However, the integration works fine and the tags appear in AC, please check my screenshot below.
    1567160599tags.png
    Can you please try cloning your form and see if the integration will work as expected there?

    Guide: How-to-Clone-an-Existing-Form-from-Your-Account