Browser Issues

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    Asked on August 20, 2019 at 10:27 AM

    We have customers who say they are submitting the form, but we are not receiving these. We ran a test and had no issue. Are there particular browsers that aren't as compatible with your system? Can people submit from their phones? 

    We are trying to determine why we aren't receiving submissions.


    Leah Hansen

    Au Dela Inc.

  • Profile Image
    Answered on August 20, 2019 at 11:35 AM

    The form should work with all web browser's and it is mobile friendly.

    May we know if your form is embedded to a web page? If yes, can you please share the web page URL?

    May we know if the user receives an error when the form is submitted?

    May we know if the form user received an autoresponder email?

    Looking forward for your response.