lost account access information

  • Profile Image
    Thom Dupper
    Asked on March 18, 2013 at 10:29 AM

    I have misplaced access information to the Glad Tidings account - for which I pay each month using CC ending in 2453.  Please send me the access information so I can edit the form.

     

    thx

  • Profile Image
    glennlee
    Answered on March 18, 2013 at 10:41 AM

    Hi,

    I have searched your account using your email address, your username is textus. If you don't have the  password you can click forgot password in login page.

    If you need more assistance please let us know. We are here to help.

    Thanks

  • Profile Image
    textus
    Answered on March 18, 2013 at 11:10 AM
    This does not answer my inquiry. Please call me at 727.421.2112 to discuss.
    And you really should post a phone number for support on your website.
  • Profile Image
    EduardoMendez
    Answered on March 18, 2013 at 12:04 PM

    @textus, 

    We currently do not have over the phone support, however, I have sent an e-mail to your account with a link that can help you gain your access back.

    Please let me know if you received the e-mail and if you were able to get back in.

    We'll be glad to continue to assist you!

  • Profile Image
    textus
    Answered on March 18, 2013 at 02:36 PM
    I have two accounts that I pay for at jotform. One is the textus account
    and the other is for Glad Tidings Assembly of God. This account has one
    form that needs to be changed. I do not have the access information to that
    account. Please do not send me another email about the textus account.
    That one is fine. Please check into the Glad Tidings account (paid for by
    the same credit card as Textus).
    thx
  • Profile Image
    glennlee
    Answered on March 18, 2013 at 03:18 PM

    Hi,

    Please provide us one of the form url of the Glad tidings account so we can search it from our system. Also if you know the email address that you used on Glad tidings account we can also search it from our system. Please provide us form url / username / email address so we can search it.

    Thanks.

  • Profile Image
    textus
    Answered on March 18, 2013 at 03:57 PM
    http://gladtidingsfl.com/about-us/donation-form.html
    http://www.jotform.net/form/10475111314
    I dont have the email address I used otherwise I would have done the forgot
    password. Sorry.
    thx
  • Profile Image
    jeanettebmz
    Answered on March 18, 2013 at 07:55 PM

    According to that formID (10475111314)  , the form beongs to the account  gladtidingsfl , which is linked to the email address  drp**5@gmail.com

    So please click on forgot password and a message with reset instructions will be sent automatically by our system to that email address