missing submissions

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    RCS_2018_19
    Asked on August 20, 2019 at 11:56 AM

    Hello,

    I went to go look at the submissions on one of my forms and most of them are gone. Where did they go? How do I get them back? I should have about 20 submissions and there are only 2...


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    IvayloK
    Answered on August 20, 2019 at 01:30 PM

    I checked your form and our e-mail logs. There are indeed only two submission in your form. Most probably, you deleted the submissions unintentionally. The process of deletion is irreversible.

    I would recommend you to check the Email History and try to recover some data of the submissions from the notifications. You can check and follow this guide:

    https://eu.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Let us know if you need any further assistance.